Terms and conditions

By using or accessing our Website and/or placing any order(s), you agree to be legally bound by these terms and conditions.

 

Our Return Address
All returns should be shipped to SmileCase Ltd, 72 Springfield Road, Tunbridge Wells, Kent, TN4 0RB

 

Acceptance Of Your Order
Our products are offered for sale subject to availability and our acceptance of your order, which we reserve the right to reject without reason. However, we will inform you as soon as possible if the products you have ordered are not available or if your order has not been accepted, and a full refund will be given for orders which are rejected.

 

We may from time to time issue gift or promotional codes relating to the purchase of the products. These gift or promotional codes will only be available on the terms specified at the time of issue. Should you attempt to make an order for products using a gift or promotional code issued to another individual and/or for purposes other than those for which it was granted, we shall be entitled to reject such order. A refund will be given for all rejected orders.

 

After you have placed an order with us for the purchase of products, you will receive an e-mail from PayPal acknowledging that payment has been received in respect of your order.

 

Pricing & Payment Details
All prices quoted are in pounds sterling (GBP) are inclusive of VAT (as applicable) and are accurate at the time of publication, except in cases of obvious error. The price doesn’t include delivery cost. Shipping is added at the checkout.

 

However we cannot predict what additional charges on deliveries outside the UK may be. Customs policies are different in different countries, so if you are purchasing products from outside the UK, you should contact your local customs office for further information as the buyer shall be responsible for any other taxes applicable in the territory to which the product is sent.

 

Prices are liable to change at any time, but will not affect orders which have already been dispatched. Payment can be made through PayPal using your debit card, credit card or PayPal account. Payment through PayPal shall be subject to PayPal’s terms and conditions – find out more about how you can shop safely with PayPal here.

 

Full payment will be taken at the time of placing your product order, and we reserve the right to obtain validation of your payment before accepting your order. If your order is rejected, for whatever reason, and payment has been accepted, you will receive a full refund.

 

Delivery Timescales
Please allow 3-5 working days for UK deliveries, 5-10 days for Mainland European deliveries and 5-20 days for the rest of the world including USA, Canada, Australia and New Zealand.

 

Your Right To Cancel Or Return Your Order
The buyer shall have the legal right to cancel or return the order within 7 working days of delivery.

 

We will refund (within 30 days) all monies paid by you to us, provided you cancel the contract within the required time and return to us the goods you ordered in perfect condition together with all accessories, packaging and instructions that were supplied with the product. We recommend that you return the goods in or with the original packaging to ensure that the goods are not damaged on their return journey. If you cancel the contract, it is your responsibility to arrange, and pay for, the return of the goods to us.

 

If we do not receive notification of the cancellation in writing within the 7 day period and delivery of the returned products promptly in a good condition, your request to cancel the contract will be rejected.

 

We make every effort to ensure that goods arrive in a good condition. However, in the event of goods being faulty or damaged, please email info@smilecase.com as soon as possible following receipt of the goods (and, in any event, within 7 days). Our aim is to respond to all customer queries within 2 working days of receipt.

 

When returning any goods (except where the item is faulty) it is your responsibility to arrange, and pay for, the return of the goods to us. When returning products to us, you must return the products to us promptly in the same condition in which you received them. We cannot accept responsibility for goods lost in transit so we strongly recommend that you send the goods by recorded delivery or obtain some other proof of posting. We reserve the right to replace faulty products at our discretion. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due promptly and, in any event, within 30 days of the day on which we notify you that you are entitled to a refund. In respect of faulty products, we will refund the cost incurred by you in returning the product to us.

 

Company Details
SmileCase Ltd,
72 Springfield Road,
Tunbridge Wells,
Kent,
TN4 0RB

 

Email – info@smilecase.com

 

Company Registration Number – 07431325